Returning viewers may click here to go directly to reverse chronological listing of mail delivery problems. First time viewers may wish to read the following statements first, particularly the effect misdirected mail has on their credit rating and insurance and interest costs.
Major USPS mail delivery problems in College Park and Berwyn Heights Md beginning 2000-last update 06/17/09 at 1:00 pm.
updated contacts for reporting mail delivery complaints
College Park Postmaster unable to resolve misdirected mail problems.
Over 3 months ago on 3/13/09- College Park Postmaster White said all future complaints should be directed to USPS Postal Inspector J. P. Soos, but I don't know anyone as of 06/14/09 who has received a reply from Inspector Soos. I'm getting the feeling that there is no Inspector Soos. I've been through this pass the buck routine a few times with the post office. Discovering months later that no action was taken because they "thought it was fixed" or "that person is no longer with us".
Don't hold your breath for a call back. It can take months for your complaint to be assigned - then usually to the problem post office. In my case, the College Park MD 20740 Post Office CLICK HERE to see a listing of calls and letters to College Park Post Office since 2004.
It appears the best thing to do is send your delivery complaint direct to Congressman Hoyer.
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on 3/06/09 - Spoke with Congressman Hoyer's aide Daryl Pennington
It's advisable to register mail delivery complaints with his office in Greenbelt via fax or USPS mail- I wouldn't mail it from a College Park mailbox
Congressman Steny H. Hoyer
c/o Terrance Taylor
6500 Cherrywood Ln # 310
Greenbelt, MD 20770
Fax - (301) 474-4697
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Please send email if you are missing mail or have received someone else's mail. I will be starting a bulletin board soon for posting notice of your lost mail or mail you've received that's addressed to a neighbor or any concern you have for any mail that you are expecting but haven't received.
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Now let's see where to begin - misdirected mail by the College Park Md 20740 Post Office during past 8 years has caused my bank and credit card accounts to be frozen 33 times CLICK HERE to view letters from banks, had the water shutoff to my house while I was on vacation and had a College Park resident whose mail was being sent by mistake by the College Park Post Office to my winter home in Florida take me to local court in hopes they could make the College Park Post Office stop doing it! It didn't. CLICK HERE to see letter. I get a lot of College Park residents mail delivered in Florida!! That is just the beginning! One more thing - Kevin Obrien, po box 1704, your Wells Fargo credit card was delivered to my Florida address. I gave it to Florida postmaster - hope you got it. Receive 100's of letters a year for 4615, 4617 & 4706 Norwich Road. Those parties are welcome to provide an email address if they wish email notification when their mail is delivered to me. Send email to me.
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Attention present and past University of Maryland students or
anyone who has had a College Park or Berwyn Heights Md. mailing address since 2001.
Beginning 7 years ago, I've received 1000+'s pieces of 1st class mail, DMV
notices, end of year financial statements, Jury Duty Summonses, credit cards,
"Final Notice" certified mail notices, mail from university departments that
were mailed to University of Maryland students and student organizations at
addresses other than mine in College Park, Md and Berwyn Heights, Md that were either forwarded to my
winter home in Florida or delivered to my home of 50 years on Norwich Road in
College Park, Md 20740
. In
past 4 years, The situation has been under close watch and the following documents will show
over 400 pieces of my mail has been misdirected by the College Park Md Post
Office. I have had the same address since 1957. This ongoing
problem of me not receiving my mail during past 7 years has resulted in me
paying many late charges, having my credit rating affected, having my water
service at my home turned off, social security suspended, car insurance rate increased and spending 1000+ hours and much expense
addressing the problem cause by the failure of the College Park Md Post Office
to deliver the my mail correctly and not correcting the constant misdirecting of
my mail. Recent examples are the 22 statements for 7 Bank of America
accounts in addition to Sears, Home Depot, utility bills, county tax bill and others that are either missing or returned to
sender marked as
"undeliverable". "no such street", "deceased" or have vanished. You
can't imagine the problem when your social security check is returned marked
"deceased". Anyone having problems with social security checks being returned
needs to go in person to Social Security office. Don't waste your time on the
phone.
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How long has it been going on?
Prior to hiring a housekeeper in 2001, I would lockup house including taping up the mail slot after Christmas and not returning until May only to find tape removed from mail slot and 100's of letters for people on Norwich Road and other parts of College Park on my front porch. Students are gone in May and I would take a box of mail to post office only to have many of them delivered again to me in a few days. Click Here to view example of misdirected Certified Mail Notices to AGR fraternity house and June Schmitz..
Click Here to read an article published Sep. 9, 2004 in the Gazette regarding mail delivery problems in Berwyn Heights. Please use browser back button to return to this page.
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Click here to see one of the credit cards that were sent to me at my winter home in Venice, Florida that was meant for a party in College Park .Bet his interest rate went through the roof. I just had Chase Bank go from 3.99% to 28.24% after College Park Post Office returned my billing statement as “undeliverable” I’ve lived at same address for 50 years
Check your credit report & score right NOW!!!
I would advise anyone who has or has had a College Park mailing address since 9/11/01 in College Park or Berwyn Heights Maryland 20740 Post Office or a post office box (20741) to check their credit report and score. I recently learned that my bank, Bank of America and Chase Bank request a credit report when statements or credit cards are returned as undeliverable. As of July 15, 2007,my Trans Union credit report show 56 report inquiries from Bank of America and Chase Bank since July 2005.These report dates are within days after my mail was returned to the banks. NOTE: I haven't applied for credit or insurance during that period.
If you do not receive you electric bill and are late with the payment, the interest rate on your credit card could shoot up.A single late payment charge could ripple through all your unrelated accounts. I have paid 100's of late fees in last 8 years because of mail delivery problems.
I would hope that the USPS would offer credit monitoring and assistance to residents in acquiring their credit reports.
You may receive a free credit report at
https://www.annualcreditreport.com/cra/index.jsp Be sure to check that
ALL former addresses, not just your current and last are correct if you are
applying for a security clearance or life insurance. I found that Experian is the only credit
reporting agency that includes All your former addresses. Along with my
experiences with misdirected mail is a wealth of credit reporting information
well worth reading. Your credit report is taken into consideration by more than
creditors. Insurance companies and employment applications include their right
to check your credit report. Not reporting all addresses on file with post
office can raise concerns. Note - Employers offering a job paying $80,000+ or
requiring a security clearance have the right to check your credit without your
approval.
Remember-Do not assume that your automatic payment plan on your old card applies to your new reissued card. Your reissued card has a new account number = new account= no payment history!! Just had a Chase card go from 3.99% to 28% on 7/13/07 because of late payment caused by 30 day mail delay of replacement card by College Park Post Office. Replacement card was necessary because College Park Post Office had returned an automatic renewed card "undeliverable" 3 times in one month. Bank finally sent card via Fedex. Remember-Do not assume that your automatic payment plan on your old card applies to your new reissued card. Your reissued card has a new account number = new account !! Bank of America is an exception. I've had 6 BOA credit cards reissued because College Park Post Office returned them as "undeliverable" in past 2 years and automatic payments followed new account numbers of reissued cards. Credit reporting agencies view reissued cards which have a new account number as a new account with no payment history, thus lowering your credit score.
The number of affected University of Maryland graduates who have submitted a forwarding order since 2000 may reach 35,000. Following is statement from a University of Maryland graduate.
Business box holders are affected too
No improvement in sight!
Beginning January 1, 2008, with no hope in sight that the mail delivery problems of past 8 years at the College Park Post Office would be corrected, I notified 100+ senders to send my mail to a friend in Florida. They receive those mailings in 4-6 days. Mail is then sent via Fedex to me and arrives within 3 days. Please allow 12 days for acknowledgement for any mail you may send to me at my friends. Should you choose to send mail addressed to my home of 50+ years in College Park, Md be prepared to wait months if then for an acknowledgement. I am still receiving some mail in College Park. Some postmarked 7 months prior to delivery! Most mail sent via USPS to College Park is returned to sender marked "undeliverable" or just vanishes. To my knowledge, the most recent delayed mail was 7 letters, 3 from Bank of America mailed early September 2008. Letters were found on December 11, 2008 when I delivered 4 letters addressed to students at Sigma Nu House that were delivered to me on December 11, 2008!
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Why is this information posted online?
The following information regarding mail delivery problems of last 8 years was made available online beginning on June 19, 2007 for the benefit of College Park Md Postmaster Danny Bell and his staff after a call on June 15,2007 from his assistant, Robin Perry of the College Park Post Office(301-345-8923). She didn't have a clue what my problem was and was unable to find the office's "Complaint Control Log". I asked her if she had read my file. She said she didn't have my file. I told her it should be in the Complaints Control Log. She asked, "what's a Complaints Control Log". Never heard back from her and mail delivery problem continued. Began posting my mail delivery complain online
Discussions between me and employees at College Park Md Post Office addressing their delivery practices was akin to listening to Bud Abbott and Lou Costello go through a rendering of "Who’s On First."
Yes, I've contacted Postmaster Bell
The first question I have been asked by USPS management is if I had contacted Postmaster Bell.
Click Here to view listing of 39 contacts with College Park Post Office
FYI-12/27/06- Received late notice for po box rent. Rent paid at counter on 12/15/06 after my po box rent in a post office supplied postage paid and preaddressed to Postmaster Bell envelope that was deposited prior to office opening on 11/20/06 in the "College Park only" slot in the lobby of the College Park Calvert Road Post Office was discovered in my po box returned marked "undeliverable" on 12/11! ! Check was presented at counter on 12/11/06 and deposited by post office on 12/12/06. Finally received receipt via mail 5 months later on 5/16/07 along with 23 other pieces of mail most postmarked 30-40 days prior to delivery.
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even a U.S. Congressman's mail is not immune from USPS transgressions.
Click Here to view - even a U.S. Congressman's mail is not immune from USPS transgressions. Letter from Congressman obviously had been opened and sloppily resealed. Condition of envelope was witnessed within one minute of delivery by USPS. 7/31/07- Received message from my housekeeper that 3 letters from Congressman Hoyer arrived at my home at 4607 Norwich Road, College Park, Md today. The dates, as seen through the window are July 9th, July 17th, and July 25th. Temp forwarding order to Florida expired on 7/15/07. I'm at a loss why the 7/9/07 letter wasn't forwarded to Florida or why it took 20 days to go from Washington, D.C. to College Park, a distance of 8 miles.
FYI-7/5/07- Received letter from Congressman Hoyer on 7/5/07 that had been mailed June 21. 14 day delivery to Florida. I returned envelope to him on 7/7/07 via USPS Priority mail for his inspection because it obviously had been opened and sloppily resealed. Condition of envelope was witnessed at time of delivery by USPS in Venice Florida.
I advise anyone with a mail delivery problem to go ahead and contact post office chain of command to document your problem, but don't expect any improvement in service. Don't wait for post office to correct problem!!! Document your problem right now with Congressman Steny H. Hoyer. Out of state students should document their mail delivery problems with their Congressperson and Congressman Hoyer.
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1000's of other peoples mail delivered to me
In addition to my mail, most everyone on Norwich Road, other College Park resident's and University of Maryland student's mail addressed to addresses other than mine in College Park, Md were either forwarded to my winter home in Florida or delivered to my home of 50 years on Norwich Road in College Park, Md 20740.
10/1/06- arrived in College Park after 2 week trip and found over 30 pieces of mail including "Certified Mail Notices" and credit cards all with names and addresses on Norwich Road other than mine. In addition, Over 40 pieces of mail for Ryan Haigh arrived at my home. Included in Mr. Haigh’s mail is his American Bar Association card, bank and phone statements and letters from Department of State USA and Jeremiah Dixon, Attorney General of Missouri. I put a rubber bank around the 40 pieces of mail with a note ”Please see forwarding order” and took them to College Park Calvert Road Post Office. The were delivered to me again the next day. I took them to College Park Post Office again. They were delivered to me again 3 days later! Haven't seen them after 3rd try.
Click here to view examples of misdirected mail delivered to 4607 Norwich Road College Park, Md 20740. Most of this misdirected mail is addressed to residents of the Sigma Nu fraternity house at 4617 Norwich Road College Park, Md and other Norwich Road addresses, but some are from other side of town. On July 8, 2007, my housekeeper went to Sigma Nu to see if we had any mail there. None for us, but several letters for addresses other than Sigma Nu. It would be wise to check at Sigma Nu if any Norwich Road residents are missing any mail. Click Here to view events of July 8, 2007 regarding mail at Sigma Nu.
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List of Events
beginning with most recent event
Following is a partial list of events and exhibits regarding misdirected mail between May 17, 2004 and today. They are a sampling of the severity of the problem.
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Previous Event- 06/03/09- received first Verizon statement since 11/08, six months ago!
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Previous Event - 05/30/09- No mail since last month until today. Received a bundle of damp and soiled mail today that included one dry letter. One of the damp ones was from my mortgage company that had been mailed 30 days ago. All the others were from banks that had been mailed over 10 days ago. Missing this month is personal checking statement from Bank Of America. It may be down at 4617. This same thing happened 100+ times in past 8 years with the latest being this past February (see Prior EVENT02-21-09) . Someone had gotten my statement and tried to access my account. Bank of America detected fraudulent activity and locked account. Took a few days to straighten it out. I know the drill now. Been through it over 100 times in past 8 years.
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Previous Event 04/30/09 - 23 letters were delivered today, some mailed over a month ago including one from Congressman Hoyer. Ken, the carrier said Postmaster White had instructed him a month ago to hold my mail. He had brought it to her attention that my mail was piling up and asked what to do with it. Postmaster White said to deliver it. Why is my mail being held for a month and not delivered as the College Park Post Office receives it? This is not the first time my mail has been held a post office for long periods. Sent email to Inspector John P. Soos. Click Here to view email.
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Prior Event 03/13/09 -College Park Postmaster unable to resolve misdirected mail problems. Sent mail delivery problems via email to USPS Inspector Soos after receiving notice from College Park Postmaster Tanya White "All future concerns are to be directed to Postal Inspector John P. Soos. I will no longer reply to any future emails." Respectfully, Tanya White CLICK HERE to view email or see see exhibit #128
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Prior EVENT 03/13/09 - Sent email to College Park Postmaster White regarding missing January 2009 mail after dozens of attempts to reach her by phone since 03/09/09, the day when Laurel Gilbert of Postal Operations called me and said to call Postmaster White at 301-345-8923 from now on as she is the person who will be handling the delivery problems from now on. Phone was always busy.
"Postmaster White, When someone can attempt to get into my bank account because they received mail meant for me, this is a very serious problem. I have spoken to several persons in College Park and Berwyn Heights who are experiencing the same mail delivery problems. 9 months ago, when you became Postmaster, both you and Postal Operations Manager Mr. Gwinn said there would be improvements in service. I have not seen any improvement in service. There must be a way to resolve this problem. It will take an in-depth plan with continual follow-up on your part. Please respond asap with your plan of action". CLICK HERE to view entire email.see exhibit #127
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Prior EVENT03/06/09 - Laurel Gilbert called to say Postal Operations Manager Mr. Gwinn who has been personally working on mail delivery problems with College Park Past Office for past 18 months is on extended sick leave and I should call College Park Postmaster White for any future delivery problems. I told her the phone is always busy there. She said they always answer when she calls. I informed her that according to the Town of Berwyn Heights meeting minutes that even the Mayor Calvo of Berwyn Heights always gets a busy signal. She was unaware that Berwyn Heights mail delivery problems date back over 4 years. She said the new manager would be in Monday March 9th. I asked her to have them call me. see exhibit #126
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Prior EVENT03/06/09- Spoke with Jeff at Verizon (888-780-7520). Learned that my payment is past due. I am on automatic payment plan! Bank of America notified me on 2/21/09 that they had locked down my accounts when they discovered that someone was trying to access my accounts. I can only suppose that someone wherever my mail is being delivered got my bank information. The account suspension during the lockdown period resulted in automatic electronic payments to creditors like Verizon not being paid. Made a one time payment via credit card to prevent phone shutoff . I asked Verizon to resume sending paper statements. He said they already mail paper statements. The last statement I received from Verizon was 16 months ago on 11/16/08!see exhibit #125
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Prior EVENT03-02-09- Received another email from Robert MacCloskey at Postal Service Headquarters. He said "Thank you for your update, we have added this to your previous email." That's fine, but they have been adding to my file for 8 years, I would rather have my mail delivered.
Click Here to view emails to and from Mr. MacCloskey - Postal Service Headquarters.see exhibit #124
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Prior EVENT02/27/09 Contacted Pepco regarding missing statements of past 4 months. Missing are 10/08, 11/08, 12/08 & 1/09. I found September 2008 Pepco statement along with 3 Bank of America statements at Sigma Nu House at 4617 Norwich Road on December 11th, 2008! CLICK HERE to view Pepco contacts.
see exhibit #123
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Prior EVENT02/27/09 property tax late CLICK HERE to view county letter saying my property may be sold at tax sale. Tax office said they mailed a tax bill and then the 1st late notice. I never received either. see exhibit #122This also happened in 2007. CLICK HERE to view same property tax mail delivery problem in 2007. Please use browser back button to return here. Thanks. 6/23/07 Event - Received letter from mortgage company requesting receipt for property taxes dated 5/15/07 . 39 day delivery. Stamped self-addressed envelope sent to county on 3/24/07 with tax check never received from tax office. UPPS Priority Mail receipt shows check received by county on 3/28/07 at 8:23am. County web site show taxes paid 3/30/07. I will contact county on Monday and will updated with their answer. Spoke with Vanessa (866-818-1278) on Monday 6/25/07. I confirmed that my property taxes had been paid on 3/30/07. She said to disregard letter mailed on 6/19/07. Finally received that letter on 7/9/07 - 20 day delivery time.
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Prior EVENT02-24-09- 4:20pm. Received a return call from College Park MD Postmaster Tanya White! Have been trying to reach her by phone for past 2 weeks since my Bank of America account was frozen because of mail addressed to 4607 Norwich Road being returned to sender marked "undeliverable". Phone has been busy every time during my 50+ attempts until this morning!! I left message asking for her to call me. She did.
Postmaster Tanya White,
During our conversation you mentioned that I had several addresses and you didn‘t have my phone number. Apparently you haven't read my file. My phone number appears many times in my files, in the "Complaints Control Log" in your office and Postal Operations Manager, Jody Gwinn and parties in your office have called me. I've been at 4607 Norwich Road since 1957, a total of 52 years. I also had po box 283 since 1957 until last year. I received 99% of my mail at the box for security reasons. It turned out to be the worst of the two addresses with mail addressed to the box being returned to sender marked as "no such street", "deceased", "unknown" and many other baseless reasons. True, for past 8 years since my girlfriend had her lung removed and couldn't handle our winters I had my mail forwarded to our Florida home during the winter. I do not have a forwarding order this winter. In those 8 years, the College Park Post Office forwarded many persons mail including credit cards and certified mail to my Florida home and returned 1000+ LETTERS ADDRESSED TO ME TO SENDER. I had to hire a lawyer because a College Park resident whose mail was being sent by mistake by the College Park Post Office to my winter home in Florida took me to local court in Hyattsville in hopes they could make the College Park Post Office stop doing it. Case was dismissed and judge told party to take it up with post office. You may read about that in this file. It would behoove you to read the following file before addressing the problem. I wish you well in finding a solution, but as one postal employee said 2 1/2 years ago in their email, “ don't hope for too much too quickly. The whole office needs a change of attitude towards customer service.” So far they have been right, not much has changed. see exhibit #121
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Prior EVENT02/24/09-Discovered mail to City of College Park lost again. Mailed letter on 2/12/09 at 6 am to College Park housing office located at 4601-A Calvert Road at mailbox in front of Calvert Road Post Office about 4 blocks from mailbox. I noticed check had not been cashed while checking bank balance online on 2/24/09. Called City and spoke with Lisa. She said check not received. I then delivered check in person. This is the same mailbox that was indentified as a problem box in 2007. 4/28/07-Received another test letter addressed to 3rd party (Frank) from outside box ( ID # 2074000056) at office park at Balt. Ave & Calvert Road in College Park to Venice in 3 days!! Mail deposited in boxes in front of Calvert Road Post Office and in front of Wawa's was never delivered or returned to sender! NOTE: Mail from city to me is often delivered to Sigma Nu House or to Buffalo NY!! The Buffalo Post Office was aware of delivery problems in College Park and repackaged this letter and sent it to my contact address in Florida. Who knows what happened to other College Park residents mail that was misdirected to Buffalo. CLICK HERE to view mailing statements or see exhibit #120
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Prior EVENT02-21-09 - Received message from Bank of
America that my accounts were locked again. I missing several recently mailed
Bank of America statements. Found 3 that were mailed in September 2008 at Sigma
Nu House on December 11, 2008 when I delivered 4 letters addressed to students
at Sigma Nu that were delivered to my house on 12/11/08. I have spent the last
few days on the phone with banks, Verizon and Pepco after Bank of America
notified me that they had locked down my accounts when they discovered
that someone was trying to access my accounts. I can only suppose that someone
wherever my mail is being delivered got my bank information.
The account suspension resulted in automatic electronic payments to creditors
like Verizon not being paid. I've received one Verizon statement since Tanya
White began as College Park Postmaster 8 months ago in June 2008
When someone can attempt to get into my bank account because they received mail
meant for me, this is a very serious problem.Click
Here to view message from bank.see
exhibit #119
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Prior EVENT12/11/08 - Received 4 letters addressed to students at Sigma Nu House. Took them down and they had 7 letters from September for me which included 3 different Bank of America account statements with convenience checks totaling over $30,000 and statement from my mortgage company. In other words, a lot of mail with financial information misdirected again. Click Here to view letters see exhibit #118
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Prior EVENT10/29/08 City of College Park trash collection invoice took 1 month to go 4 blocks!
CLICK HERE to view letter orsee exhibit #117
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Prior EVENT10/22/08 - Postal Manager Mr. Gwinn informed me that we had a new carrier on Norwich Road see exhibit #116
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Prior EVENT06/17/08 - Postal Manager Mr. Gwinn informed me that College Park has a new postmaster. Her name is Tanya White. CLICK HERE to view notice orsee exhibit #115
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Prior EVENT06/04/08 -a certified mail notice addressed to me was not delivered to my house. Finally received letter on June 19. Certified mail notices for several neighbors have been delivered in past 7 years to my home in College Park , Md or forwarded to my winter home in Florida. CLICK HERE to view details orsee exhibit #114
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Prior EVENT3/31/08 - Received no mail between 3/5/08-3/24/08- Received 6 letters from Bank of America (BOA) on 3/25/08 and 2 more BOA letters on 3/28/08. Learned that outgoing and forwarded mail at Calvert Road office hasn't been picked up since 3/25/08 ! CLICK HERE for details.see exhibit #113
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Prior EVENT03/11/08 Received message from State Farm Insurance that they had to close their po box in College Park because of terrible service. CLICK HERE to view their statement.see exhibit #112
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Prior EVENT03/11/08 "Repetitive Misdelivery" card that was posted on carriers sorting desk was delivered to me. What's reminding the carrier about his misdeliveries now! CLICK HERE to view card or see exhibit #111
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Prior EVENT03/04/08 Received copies of 5 missing mortgage statements. The fact that they wer delivered is really quite remarkable, considering I usually don't receive any for months. CLICK HERE to view details orsee exhibit #110
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Prior EVENT 02/24/08 - Forwarding labels appear again. No forwarding notice on file with post office! Mail continues to be delivered to Venice Florida or returned to sender. Latest was my Bank of America credit card account locked down on 02/11/08 after mail was returned to them marked "undeliverable"! CLICK HERE to view labels labels see exhibit #109
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Prior EVENT2/24/08 - Spent Sunday 2/24/08 on phone with Carol (800-945-2000) at Chase Bank regarding statement mailed from Wilmington, Delaware to po box 283 on 12/24/07. It was not returned to them, nor was it delivered to po box 283 or forwarded to 4607 Norwich Rd. Future mails from Chase will be addressed to 4607 Norwich Rd.. Carol said to expect a “no new charges hold” and rate increase if statement is returned to them. I should call if this should happen and they will remove hold and may reset interest rate. 7 months ago, on 7/23/07 had Chase Bank credit card account go from 3.99% to 28.24% after College Park Post Office returned my billing statement as “undeliverable”. Chase reset interest rate after several hours on phone explaining mail delivery problems at College Park Post Office. CLICK HERE to view details orsee exhibit #108
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Prior EVENT2/11/08 - Went to lunch and had my Bank of America credit card declined. Called bank and spoke with Mr. Joe Hover (800-673-1044). He said statement mailed on 1/5/08 had been returned 2/10/08 as "undeliverable" an a "no new charges hold" was put on the account morning of 2/11/08. I explained ongoing problem of past 7 years with mail delivery in College Park. He removed hold on account. I have gone through this 50+ times with bank and other creditors in past 3 years. I reported problem via phone to Mr. Gwinn the Postal Operations Manager on 2/11/08 at 3:46pm. Mr. Gwinn called me on 2/13/08 and said he would call back in few minutes and we would have a conference call with bank. He called bank and we had conference call. Bank confirmed 1/05/08 statement had been returned to bank. see exhibit #107
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Prior EVENT02/09/08 - Wrote letter to my mortgage company inquiring why I haven't received any statement for past 6 months. Statement in 2006 & 2007 were returned to them marked "undeliverable". CLICK HERE for details orsee exhibit #106
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Prior EVENT11/07/07 Received mail delayed mail. Delivery time ranged from 16-26 days. It's usually takes 2-4 weeks to have mail delivered since 2002. I've had some that has taken 7 months! CLICK HERE to view letters orsee exhibit #105
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Prior EVENT8/16/07-4:30pm. Received call from USPS Capitol Region Manager Jody Gwinn stating that College Park Postmaster Danny Bell is stepping down. Earnest Jones will be installed as College Park Postmaster on 8/27/07.Hopefully this is the end of 7 years of poor mail service and a beginning of a new era for College Park mail delivery!!
Surely the new Postmaster will work hard to change the situation, but as one postal employee said today in their email, “ don't hope for too much too quickly. The whole office needs a change of attitude towards customer service.” see exhibit #104
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Prior EVENT8/13/07- Received letter from my car insurance company that explained why my rate was increased. I never have had a claim or accident in 46 years of driving. I did have a speeding ticket 30 years ago in 1977 during the 55 mph limit days!! Had a credit card for 20 years with MBNA. It was opened and closed 3 times last year because because post office returned statements to sender marked as "undeliverable". My MBNA card account is now considered new and has a short payment history. 20 years of excellent payment history down the drain. My credit report shows 7 short term accounts "closed by lender" after replacement cards were returned "undeliverable" by College Park Post Office. Replacement cards for accounts having a "no new charges" hold placed on them when returned as undeliverable by USPS get new account numbers when reissued which translates to new account with no payment history. New accounts with no credit history and more than 3 credit inquiries in 2 years do affect your insurance rates! Have 56 credit inquiry requests from Bank of America and Chase Bank since July 2005.These report dates are within days after my mail was returned to the banks.
Click Here to view letter or
see exhibit #103
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Prior EVENT-8/11/07-Answered letter from Congressman Steny H. Hoyer regarding letter to him from USPS government relations manager Mitch King.
Click Here to view letter or
see exhibit #102
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Prior EVENT-8/9/07- I answered Mr. Kings -USPS manager government relations letter dated July 6, 2007 that he mailed to Congressman Steny H. Hoyer. Congressman Hoyer mailed Mr. Kings letter to me. It took 20 days to delivery letter from the Congressman's office in Washington DC to my home in College Park, Md, a distance of 8 miles!
Click Here to view letter and my response or
see exhibit #101
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Prior EVENT-8/8/07- Acting on Mr. Kings- manager government relations USPS advice that “College Park Postmaster Danny Bell will be pleased to assist Mr. Abe with any postal concerns and can be reached at (301) 345-8923.” I called Postmaster Bell on August 8,2007 to ask him to stop forwarding my mail to Florida since the forwarding order expired July 15. He said he is unable to do anything until he meets with Mr. Jody Gwinn USPS when he returns from vacation next week.
Click Here to view forwarding order or
see exhibit #100
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Prior EVENT-8/8/07- Mailed copy of response to Mr. King, Manager Government Relations USPS letter to Congressman Hoyer dated 7/23/07 to Ms. Betty Richardson at Congressman Hoyer's office.
Click Here to view response or
see exhibit #99
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Prior EVENT-8/6/07- Received mail in Florida for Automotive Yellow Pages addressed to 4607 Norwich Road from Bank of America that was forwarded on 7/31/07. Forwarding order expired on 7/15/07! I believe Mr. Gwinn USPS also cancelled all forwarding orders on 7/16/07. I believe this is the forwarding order that a viewer/carrier noted as not being a temporary order."7/14/07-Received email from a postal worker. Excerpt from email "I am sorry you're having such difficulty. The sheer volume of misdeliveries and misdirections are almost unbelievable. I noticed one item that should be addressed. Your forwarding order for Automotive Yellow Pages from 4607 Norwich is not a temporary order as you intended. The forwarding label indicates that it is a permanent change of address. This should be corrected as it may cause even more problems". It sure has!
Update - 8/8/07- Received mail at 4607 Norwich Road for Automotive Yellow Pages addressed to 4607 Norwich Road from Bank of America! One day mail is delivered correctly and then the next it can be sent anywhere or returned to sender! I just never know until someone calls me about mail being delivered to their house or sender contacts me about returned mail.
Click Here to view statement or
see exhibit #98
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Prior EVENT-8/1/07-report from housekeeper regarding mail received 8/1/07 in College Park, Md."in the box you received a letter from Phoenix, AZ (window) that had both the street address and the box number. Hand written on it are instructions that there is "no street number send to box 283" but as you well know 4607 Norwich Road does well exist! As far has the house of Rep. mail it appears to be fully intact and unopened.Mark"
Realizing that mail delivery is not over, I mailed notices regarding mail delivery problems to creditors and friends ,
Click Here to view notices mailed or
see exhibit #97
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Prior EVENT-7/31/07- Received copy of a letter written on 6/9/07 by Mitch King, Manager, USPS Government Relations to Congressman Steny H. Hoyer regarding my mail delivery service. Letter took 21 days to go from Congressman Hoyer's office in Washington to my home in College Park, Md., a distance of 8 miles!
It is apparent Mr. King did not familiarize himself with my delivery problems before writing to Congressman Hoyer.
Click Here to view letters or
see exhibit #96a
_____________________________________________
Prior EVENT-7/31/07- Received copy of a letter written on 7/23/07 by Mitch King, Manager, USPS Government Relations to Congressman Steny H. Hoyer regarding my mail delivery service. It is apparent he did not familiarize himself with my delivery problems before writing to Congressman Hoyer.
Click Here to view documents or
see exhibit #96
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Prior EVENT-7/31/07- Received message from my housekeeper that 3 letters from Congressman Hoyer arrived at my home at 4607 Norwich Road, College Park, Md today. The dates, as seen through the window are July 9th, July 17th, and July 25th. Temp forwarding order to Florida expired on 7/15/07. I'm at a loss why the 7/9/07 letter wasn't forwarded to Florida. I am on way to Maryland from Florida and will open and post letters upon arrival. FYI-7/5/07- Received letter from Congressman Hoyer on 7/5/07 that had been mailed June 21. 14 day delivery to Florida via Maryland forwarding center. I returned envelope to him on 7/7/07 via USPS Priority mail for his inspection because it obviously had been opened and sloppily resealed. Condition of envelope was witnessed within one minute of delivery by USPS Venice Florida.
see exhibit #95
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Prior EVENT-7/31/07-1:43 pm- College Park, Md Postmaster Danny Bell was asked by USPS official where's all the mail returned to him for "review" from Computerized Forwarding Operations
in Riverdale, Md during past 2 years. Will post his answer when I receive it. Click Here to view examples of mail sent to Postmaster Bell for review.NOTE: as of 2/25/08, no answer from Postmaster Bell as to where the mail is that was sent to him for "review"Click Here to view a sampling of "review" labels placed on my mail or
see exhibit #94
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Prior EVENT-7/30/07- Received mail in College Park from Trans Union Credit Reporting Service regarding my contact with them on 7/19/07 Their credit report dated 7/19/07 shows my birth date changed to 1961 and someone applied for credit at 3 places in March 2006. Trans Union has 56 credit reviews requested by Bank of America since 7/2005 in my file. I have not applied for any credit or insurance since 7/2005!!Will post their response when I have it in hand.
see exhibit #93
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Prior EVENT-7/24/07-Received mail at po box 283 College Park, Md. Included in mail was statement from Bank of America regarding April and May 2007 statements of one account they had mailed to po box 283 being returned to them labeled as "bad address" on May 20/2007 & June 14, 2007!!Statements regarding returned mail for other Bank of America accounts are expected.
orsee exhibit #92
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Prior EVENT-7/24/07- Received mail at po box 283 College Park, Md. Included in mail was a missing mortgage statement from Popular Mortgage mailed 5 months ago on 2/16/07. Still not delivered are their statements mailed 12/16/06, 1/17/07, 3/16/07,4/16/07 and 6/16/07. See exhibit 90 for listing of 44 known statements from all creditors mailed since 1/1/07 that have not been delivered.
link will be active as soon as I get to College Park-Click Here to view statement or
see exhibit #91
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Prior EVENT-7/24/07- Spent last 2 days at Bank of America branch and on phone with 6 other creditors. All claimed to have mailed statements and other notices. In all, 13 different accounts and 44 undelivered statements were discussed. Beginning in March 2007, mail was not delivered to me or returned to sender. Unlike in past 3 years when statements from all creditors were returned as undeliverable, only Bank of America stated that some was returned in 2007. I tested all credit cards in past 24 hours and all were accepted, unlike in past 3 years when cards were declined because statements were returned to sender as undeliverable and accounts frozen. Where is all of this undelivered mail? In a dumpster? I don't think so. In someone's basement or garage? I don't think so. I can only assume they were sent to the Dead Letter Office. United States Postal Service regulations mandate that no mail can be thrown away because the sender pays the post office for delivery services." However, mail that is deemed “undeliverable” may be destroyed. Postal Automated Redirection System (PARS), states “these customers have simply fallen off and created an undeliverable situation". Misdirected mail is often undeliverable and sent to dead letter office for further processing ie- destruction!
I understand that shortly after the mail that was returned to Bank of America in January 2007 that the forwarding scanners at Forwarding Center were changed to print an "undeliverable" label for mail delivered to wrong forwarding section causing them to be sent to dead letter office for further processing ie- destruction! . Prior to March 2007, mail delivered to wrong forwarding section would either get a "return to sender" or "return to postmaster for review" label. Click here to view labelsOn 1/24/07 - 9am. after having a Bank of America credit card frozen, I received call from Tanja Shirrell (301-209-3418) Supervisor of Computerized Forwarding Operations. She can not explain why incorrect labels are being printed at her distribution center, but believes it to be caused by the sorting procedures at the College Park Post office. After talking with other persons at Forwarding Center, I learned that College Park Post Office is well known for having its " to be forwarded mail" delivered to wrong forwarding section at Forwarding Center. I understand Postmaster Bell has been told many times in past 3 years that College Park to be forwarded mail is delivered mail to wrong forwarding section. The mail forwarding center for College Park is in nearby Riverdale. it has 2 separate Forwarding Sections in the same building. One for street addressed forwarded mail and one for post office box addressed forwarded mail. Street addressed fwd scanners have only street address fwd orders and PO box addressed fwd scanners only have po box addressed fwd orders. Should your to be forwarded mail be delivered to the wrong section a few things can happen to it. #1. " return to sender- unable to fwd" label #2. It may finally be delivered to correct Fwd Center and then you may receive it between 21 - 30 days. #3.It's delivered to someone else and they forward it to you #4 It receives an “undeliverable” label and vanishes in the dead letter office. Problem solved!
Click Here to view listing of missing statements or
see exhibit #90
____________________________________________________________
Prior EVENT-7/23/07- 2 more letters addressed to po box 283 and 4607 Norwich Road in College Park, Md were mailed from Williamsport Pa on 7/23. Have not been received as of 7/27/07. Certificate of mailing. USPS form PS-3817 is being mailed to me in Florida.
link will be active as soon as I receive form ps-3817-Click Here to view form PS-3817 or
see exhibit #89a
5/10/07- Received test mailing from Williamsport Pa to Venice, Fl in 3 days!! 2 letters addressed to my po box 283 and the other to my home at 4607 Norwich Road in College Park, Md sent at same time have not been received in College Park, forwarded to Florida or returned to sender as of 7/27/07. Time stamped statement from Williamsport Pa postmaster regarding destination of mail mailed is enclosed . see exhibit #62
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Prior EVENT-7/23/07- While doing my daily online accounts check today, I discovered a late fee notice of $39 for Bank of America account 1738 for a $10 missed payment. I called bank. The feeder account for the auto payment was turned off when its last months statement was returned to bank as undeliverable. Must go to branch office to activate feeder account, get late fee waived and reinstate auto pay. I've had to go to branch office's more than 30 times in past 3 years to straighten out matters such as this. For reasons beyond me, the College Park Post Office either keeps returning my mail to sender or it just vanishes! All auto pay accounts tied to the feeder account, A Bank of America checking account will experience same late fee problem. Figure about 4-8 hours to straighten out each one. Ihave paid 100's of late fees in last 7 years because of mail delivery problems.
or
see exhibit #89
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PRIOR EVENT-7/19/07- Received first business bank statement in 5 months! 18 day delivery. This should be last mail forwarded to Florida.
orsee exhibit #88
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7/15/07 - Forwarding Order from College Park Md to Venice Florida expired today - All future mail should be delivered to Maryland
_________________________________________________
PRIOR EVENT-7/14/07-Received email from a postal worker. Excerpt from email
"I am sorry you're having such difficulty. The sheer volume of misdeliveries and misdirections are almost unbelievable. I noticed one item that should be addressed. Your forwarding order for Automotive Yellow Pages from 4607 Norwich is not a temporary order as you intended. The forwarding label indicates that it is a permanent change of address. This should be corrected as it may cause even more problems".
Click Here to view contents of email
see exhibit #87
_____________________________________________________
PRIOR EVENT-7/13/07-Received letter from Chase Bank raising interest rate from 3.99% to 28.44% because of late payment caused by 30 day mail delay of replacement card by College Park Post Office. Account had been on automatic pay for several years. Return of automatic renew card as "undeliverable" by College Park Post Office caused the need for a replacement card with new account number. I spoke with Chase Rep Carrie Ledford (800-442-3142)and explained mail problem. She will removed late charges and ask for 3.99% rate to be reinstated. I should receive letter to that effect in mail within 14 days. Have a bundle of these kind of statements from many creditors, all caused by my mail being misdirected by College Park Post Office during past 7 years. I have spent 4-12 hours daily for past 3 years trying to keep my bank and credit account intact! Remember-Do not assume that your automatic payment plan on your old card applies to your new reissued card. Your reissued card has a new account number = new account!! On 6/9/07 I received an interest increase statement from Bank of America My mail had been returned to them too. Discovered Bank of America requests a "credit review" from Trans Union when statements are returned as undeliverable. Trans Union has 56 credit reviews requested by Bank of America since 7/2005 in my file. I have not applied for any credit or insurance since 7/2005!!
Following is the reason for this delayed reissued Chase Bank.
On 5/14/07- I called USPS Consumer Affairs after not receiving mail for past month, I spoke withTina, USPS Consumer Affairs (202-636-1200), she said complaint filed 4 months ago on 1/17/07 with USPS Consumer Affairs still not assigned as of 5/14/07. She transferred call to Margo (301-699-0258) at College Park Post Office. Margo, said she didn't have a forward order on file and she had 21 pieces of mail for me. I called Postmaster Bell (301-345-89230. He answered the phone. I was amazed. This is only the 2nd of many calls to him in past 2 years that I wasn't told "He's on vacation" .He said he had given forwarding order to clerk. I told him that that I just spoke with his clerk Margo(301-699-0258) and she does not have a forwarding order on file for me. Postmaster Bell mailed that package of 21 pieces of mail to me in Florida.
7/23/07- Received letter from Chase reinstating interest rate to 3.99% from 28.44%, the increased rate cause by mail being lost in College Park Post Office. This is just one example of the dozens of times of having to contact banks and credit card issuer's to reinstate rates and/or waive late fees caused by delayed mail deliveries or mail being returned to sender as undeliverable by College Park, Md Post Office. About 8 hours of telephone time and letter writing is required to address each instance. Requested Chase to mail this one to Florida so I would be sure to get it. Letter regarding returned statements from Bank of America mailed to my home in College Park last week has not been received as of 7/24/07
Chase Bank documents orsee exhibit #86
________________________________________________________
Finally got some action on the ongoing College Park , Md. mail delivery problems of past 7 years.
Received call from Jody Gwinn USPS regarding mail delivery problems at College Park, Md Post Office. His call was prompted by the requests of Congressman Hoyer and Postmaster General Jack Potter. I can only guess the call was prompted when Congressman Hoyer learned his mail had been opened before it was delivered to me.
_________________________________
PRIOR EVENT-7/10/07- Spent day at Bank of America in Venice Florida. Spoke with Julia Krajic (941-484-3353) trying to get the 21 statements missing since March 2007. Received copies of past 6 months of 2 checking accounts. Bank will mail missing credit card statements directly to Venice office and will supply letter regarding mail being returned to them. On 7/17/07 I spoke with Julia Krajic via phone, she said bank had mailed statement regarding missing statements to my home in College Park on 7/12/07. No statement received as of 7/23/07- 6pm. Why a statement regarding returned mail is being mailed to an address that is the address of 50+ returned letters from Bank of America is beyond me. Prior statements from Bank of America regarding returned mail have either been faxed directly to me or to a branch office. Regardless, their letter not received as of 7/24/07- 6pm.Will post letter when and if it arrives. Bank of America has been aware of the treatment their outgoing mail has received from USPS during past 3 years and has been very understanding and cooperative in providing my statements to me by means other than USPS.
Click Here to view missing statements list
orsee exhibit #84
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PRIOR EVENT-7/07/07- Received email from party from New Jersey who had resided at 4617 Norwich Road whose mail had been delivered to me on many occasions. I had my housekeeper go to Sigma Nu at 4617 Norwich to see if I had any mail there. None for me, but they had mail at 4617 Norwich not addressed to 4617 Norwich!
orSee exhibit #81
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Exhibits 78,79 and 80 will be uploaded as time permits
PRIOR EVENT-7/2/07-Received email from viewer. "published February 6, 2004 E-Mail at The Washington Post Disrupted by a Missed Payment. The Washington Post College Park, Md said the registration for one of its Internet domain names - washpost.com - expired. That lapse had the immediate effect of shutting down the e-mail system that reporters and other Post employees use to exchange messages with the world, something they were unable to do for much of the day. The problem was discovered early Thursday morning when the paper's Baghdad bureau chief, Rajiv Chandrasekaran, was unable to get onto the Post's internal messaging system. E-mail sent to the Post bounced back to the senders, with a notification that the domain no longer existed. Champ Mitchell, chief executive of Network Solutions, said that in the past six months the Post was sent "no less than seven" notifications that the registration was about to expire. Mitchell said the process of notification and termination is automated. It would be impractical, he said, for a company that manages 7.9 million domains to call a customer who did not respond to multiple expiration warnings".
PRIOR EVENT-7/5/07-7/9/07- Received letter from Congressman Hoyer on 7/5/07 that had been mailed June 21. 14 day delivery. I returned envelope to him on 7/7/07 via USPS Priority mail for his inspection because it obviously had been opened and sloppily resealed. Condition of envelope was witnessed within one minute of delivery by USPS.
Now, I'll have to put events of a few days together to show even a U.S. Congressman's mail is not immune from USPS transgressions.
orsee exhibit #77
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PRIOREVENT-7/3/07- Received a statement from Bank of America, 22 day delivery time- due tomorrow and Home depot, 25 day delivery time and past due. orsee exhibit #76
_______________________________________________________
PRIOR EVENT-7/2/07- email from viewer
February 6, 2004
E-Mail at The Washington Post Disrupted by a Missed PaymentThe
Washington Post said the registration for one of its Internet domain names - washpost.com - expired. That lapse had the immediate effect of shutting down the e-mail system that reporters and other Post employees use to exchange messages with the world, something they were unable to do for much of the day. The problem was discovered early Thursday morning when the paper's Baghdad bureau chief, Rajiv Chandrasekaran, was unable to get onto the Post's internal messaging system. E-mail sent to the Post bounced back to the senders, with a notification that the domain no longer existed. Champ Mitchell, chief executive of Network Solutions, said that in the past six months the Post was sent "no less than seven" notifications that the registration was about to expire. Mitchell said the process of notification and termination is automated. It would be impractical, he said, for a company that manages 7.9 million domains to call a customer who did not respond to multiple expiration warnings.The Washington Post
5245 Greenbelt Road
College Park, MD 20741- FYI- street addresses are 20740 zip
code-PO boxes and drop boxes are 20741
_________________________________________________________________________
PRIOR EVENT-6/27/07 -Mailed letter to College Park Postmaster Danny Bell via Priority Mail with delivery confirmation. USPS online tracking says it was delivered Friday 6/29/07-9:51am. On Saturday, 6/30/07, his office misdirected a letter addressed to me from City of College Park!! In past years, Postmaster Bell's office has caused the returned of certified mail from the City of College Park by leaving all 3 notices at 4617 Norwich and on another occasion he forwarded city mail to an address in New York.
Still no answer or plan of action from Postmaster Bell. Since he received my latest letter on 6/29/07, I've had one letter delivered to wrong address, one letter opened and resealed, two letters with delayed delivery, one 22 days and the other 25 days and unknown number not delivered or returned to sender. Bank of America will supply dates of their latest mailings.
orsee exhibit #75
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PRIOR EVENT-6/25/07 -Mail complaint via Priority Mail with delivery confirmation requested to following 3 parties.
#1. Vice President Consumer Advocate
United States Postal Service
475 L'Enfant Plaza, SW, Room 5912
Washington, DC 20260-2200
delivered 6/29/07-8:36am
_________________
#2. Congressman Steny H. Hoyer
Maryland’s Fifth Congressional District
U.S. District Courthouse
6500 Cherrywood Lane, Suite 310
Greenbelt, MD 20770
Label/Receipt Number: 0306 0320 0001 2280 2386
Status:
Notice Left
We attempted to deliver your item at 1:00 PM on June 27, 2007 in GREENBELT, MD
20770 and a notice was left. It can be redelivered or picked up at the Post
Office. If the item is unclaimed, it will be returned to the sender.
Information, if available, is updated every evening. Please check again later.
______________________
#3. POSTAL INSPECTION SERVICE
10500 LITTLE PATUXENT PKWY STE 200
COLUMBIA MD 21044-3509
delivered 6/27/07-10:05 am
Click Here to view delivery conformation requests
orsee exhibit #74
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PRIOR EVENT-6/23/07 - Received letter from mortgage company requesting receipt for property taxes dated 5/15/07 . 39 day delivery. Stamped self-addressed envelope sent to county on 3/24/07 with tax check never received from tax office. UPPS Priority Mail receipt shows check received by county on 3/28/07 at 8:23am. County web site show taxes paid 3/30/07. I will contact county on Monday and will updated with their answer. Spoke with Vanessa (866-818-1278) on Monday 6/25/07. I confirmed that my property taxes had been paid on 3/30/07. She said to disregard letter mailed on 6/19/07. Finally received that on 7/9/07 - 20 day delivery time.
orsee exhibit #73
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PRIOR EVENT-6/20/07 - Emailed complaint to Congressman Hoyer. Received his response date 6/21/07 on 7/5/07. --14 day delivery.
orsee exhibit #72
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PRIOR EVENT-6/20/07- Received email response from USPS Inspector General. Stating matter would be best handled by local Consumer Affairs office. Consumer Affairs has been unsuccessful in resolving this matter on 3 other occasions. Why does the Inspector General think Consumer Affairs can handle this matter now? Last contact with Consumer Affairs on 5/14/07- Called USPS Consumer Affairs after not receiving mail for past month, I spoke with Tina, USPS Consumer Affairs (202-636-1200), she said complaint filed 4 months ago on 1/17/07 with USPS Consumer Affairs still not assigned as of 5/14/07. This is the 4th time that problem has been referred to Consumer Affairs, I decided to contact my Congressman after receiving Inspector General's reply.
Inspector General's email response and my replies or see exhibit #71____________________________________________
Prior EVENT-6/20/07 - Filed complaint online with USPS Inspector General.
_______________________________________________
Prior EVENT-6/15/07 7:15 am- Received another call from Robin Perry of College Park Post Office(301-345-8923. She asked what my delivery problem is. I ask her if she had read my file. She then remembered calling me yesterday. She said Postmaster Bell is on vacation and she does not have my file. I asked her if he is always on vacation. She said he is retiring soon. Note: The answer to many of my calls to Postmaster bell during past 2 years is "He's on vacation". What does that have to do with an ongoing delivery problem? I would hope she could find form PS 4314 filed per USPS regulations in the Complaints Control Log. I asked her if she had internet. She said she did. I told her that I would arrange access for her to my file online if she is unable to locate Complaints Control Log or get my file from Postmaster Bell. I've never heard back from her as of 7/29/07.
USPS's response and my reply.or see exhibit #70
I was stranded without funds over a 3 day weekend while on vacation 1200 miles from home last year when a "no new charges' flag was put on all my Bank of America accounts on a Friday evening after College Park Post Office returned my statements and card renewals. I immediately notified Postmaster Bell of the problem. He said he would take care of it. He didn't. I'll called Postmaster Bell later that week to see if he had made any progress. I was told "He's on vacation" and no one there was aware of the problem. Chris Smith, post office clerk no one had been assigned the problem.
Postmaster Bell goes on vacation and I here having a waiter tell me in front of clients that my card is no good. I can’t believe he went away without assigning someone to straighten this mess out!!! Does anyone at College Park Post Office have access to the office's Complaints Control Log? Is there a Complaints Control Log?_________________________________________________________
PRIOR EVENT-6/14/07- 7:30am- Received call from Robin Perry of College Park Post Office(301-345-8923. She is clueless to my problem. It is apparent that she hasn't read content of complaint filed with Consumer Affairs Office that prompted her call, nor does she have my file that should be in Complaint Control Log.. I asked her to get my file from Postmaster Bell, read it and then we can start out on same page. I have spent several hours of daytime cell speaking with parties at College Park office regarding this matter. All persons I have spoken with at the College Park Md post office including Postmaster Bell have been clueless about my problem and have been unable to locate their Complaints Control Log . Today I was asked "what's a Complain Control Log?" Postmaster Bell should have a file at least 1" thick regarding my mail problem. He has been provided all information in this file via faxes and several packets of documents via USPS Mail in past 2 years. You may view in this file all documents delivered to Postmaster Bell. He has been provided the name of this site, www.dennisabe.com to reference the ongoing delivery problems originating in his office. Mail keeps being misdirected."1/24/07 - 9am. Received call from Tanja Shirrell (301-209-3418) Supervisor of Computerized Forwarding Operations. She can not explain why incorrect labels are being printed at her distribution center, but believes it to be the sorting procedures at the College Park Post office. She will contact Postmaster Bell."
____________________________________________
PRIOR EVENT-6/11/07- Went to Bank of America branch in Venice Fl. Spoke with bank rep Julia Krajic (941-484-3353). She confirmed that statements have again been returned to bank. Bank will provide written statement within one week. Missing since 1/07 are a total of 22 statements for 7 Bank of America accounts.
Click Here to view Bank of America statement
.or see exhibit #69
____________________________________________
PRIOR EVENT-6/9//07- Received letter from Bank of America raising interest rate on business account to 20.24% based on information on credit report by Trans Union. Checked with Trans Union, no late payments, but have 56 inquiries since 7/2005. I have not applied for any credit or insurance during this period. Inquiries dates corresponds with dates that my mail was returned as "undeliverable" to Bank of America . Mailing letter to Trans Union and Bank of America. NOTE: Label on envelope notes this to be a permanent change of address. I have never submitted a permanent address change order with USPS
orsee exhibit #68a
_________________________________________________
PRIOR EVENT-6/8/07-Called Bank of America regarding recently declined Bank of America credit card for internet domain registration renewals. Haven't received 22 statements from Bank of America for past 5 months. Missing since 1/07 are a total of 22 statements for 7 Bank of America accounts. Same thing happened last year when College Park post office returned mail to bank
Click Here to view declined card
statement and last years letter from bank.or see exhibit #68
____________________________________________
PRIOR EVENT-6/4/07 - Received 4 pieces of forwarded mail.
#1. Century 21 - 25 day delivery-delayed 18days in College Park
#2. Test mail - 28 day delivery-delayed 20 days in CP
#3. Home Depot - 24 day delivery -delayed 16 days in CP- due today
#4. Pepco Electric bill- 20 day delivery-delayed 12 days in CP-due today
Click Here to view lettersor see exhibit #67
____________________________________________
PRIOR EVENT-5/28/07-Received Chase card statement mailed directly from Wilmington, De to Venice Fl. in 5 days which included Memorial Day weekend!! Mail sent by Chase to my home in College Park has been either returned to sender or has taken 21-30 days to be delivered.
Click Here to view letter and Chase Bank statementor see exhibit #66
____________________________________________
PRIOR EVENT-5/28/07-Received test letter addressed to 3rd party (Frank) from College Park to Venice in 3 days!! 3 other test letters addressed to me mailed from College Park on May 3rd still haven't arrived or been returned to sender. Mailing party in College Park says"I mailed the 2 that go to CP from the box in front of the post office on the way to work and the Florida one from the box in front of WAWA's. In addition, I still haven't received the 2 letters mailed to College Park from Williamsport, Pa on May 5, 2007. Sender is filing complaint with Postal Inspection Service. Letters mailed from various boxes in College Park addressed to Dennis Abe are never received or returned to sender.
to view letteror see exhibit #65____________________________________________
PRIOR EVENT-5/24/07- Received test mailing from Williamsport Pa to Venice, Fl in 3 days!!
Click Here to view letteror see exhibit #64____________________________________________
PRIOR EVENT-5/16/07 - Received package containing 21 pieces of mail that were found at Calvert Road station on May 14, 2007. 16 to 42 day delivery times. delayed 12 -38 days in College Park. Chase Bank raised interest rate from 3.99% to 28.44% because of late payment caused by 30 day mail delay of replacement card by College Park Post Office.
to view lettersor see exhibit #63____________________________________________
PRIOR EVENT-5/14/07- Called USPS Consumer Affairs after not receiving mail for past month, I spoke withTina, USPS Consumer Affairs (202-636-1200), she said complaint filed 4 months ago on 1/17/07 with USPS Consumer Affairs still not assigned as of 5/14/07. She transferred call to Margo (301-699-0258) at College Park Post Office. Margo, said she didn't have a forward order on file and she had 21 pieces of mail for me. I called Postmaster Bell (301-345-89230. He answered the phone. I was amazed. This is only the 2nd of many calls to him in past 2 years that I wasn't told "He's on vacation" .He said he had given forwarding order to clerk. I told him that that I just spoke with his clerk Margo(301-699-0258) and she does not have a forwarding order on file for me. Postmaster Bell mailed that package of 21 pieces of mail to me.
____________________________________________
PRIOR EVENT-5/10/07- Received test mailing from Williamsport Pa to Venice, Fl in 3 days!! 2 letters addressed to my po box 283 and the other to my home at 4607 Norwich Road in College Park, Md sent at same time have not been received in College Park, forwarded to Florida or returned to sender as of 7/27/07. Time stamped statement from Williamsport Pa postmaster regarding destination of mail mailed is enclosed
postmaster time stamped statementor see exhibit #62____________________________________________
PRIOR EVENT-4/28/07-Received another test letter addressed to 3rd party (Frank) from outside box ( ID # 2074000056) at office park at Balt. Ave & Calvert Road in College Park to Venice in 3 days!! Mail deposited in boxes in front of Calvert Road Post Office and in front of Wawa's is never delivered or returned to sender!
see exhibit #61
____________________________________________
PRIOR EVENT-4/24/07-Received past due GM credit card statement. mailed 4/2/07-due 4/22/07-received 4/24/07=22 day delivery
Click Here to view envelope or
see exhibit #60
____________________________________________
PRIOR EVENT-4/19/07- Received test mailing from Williamsport Pa to Venice, Fl in 3 days!!
Click Here to view envelope
orsee exhibit #59
____________________________________________
PRIOR EVENT-4/13/07-Received 4 letters.
#1. past due Chase personal card mailed 3/24/07-due 4/12/07-received 4/13/07=20 day delivery-
#2. past due Chase business card mailed 3/24/07-due 4/13/07-received 4/13/07=20 day delivery
#3.Bank of America statement-mailed 3/22/07-received 4/13/07=22 day delivery
#4. Bank of America card statement-mailed 3/24/07-due 4/16/07-received 4/13/07=20 day delivery
Click Here to view letters or
see exhibit #58
____________________________________________
PRIOR EVENT-4/12/07- Mailed forwarding order extension to College Park Postmaster Danny Bell in envelope supplied by Postmaster Bell. , College Park PO clerk Margo still didn't have forwarding order on file a month later on 5/14/07, but did have 21 pieces of mail for me. Postmaster Bell sent them in one package directly to me in Florida.
Click Here to view letters or
see exhibit #57
____________________________________________
PRIOR EVENT-4/6/07-Received refinance offer from mortgage company. received 4/6/07- offer expired 4/6/07
see exhibit #56
____________________________________________
PRIOR EVENT-
4/5/07-Received past due Sears statement with 2 forwarding labels. one dated 3/23/07 and another dated 3/30/07=29 day delivery
Click Here to view letter or
see exhibit #55
____________________________________________
PRIOR EVENT-4/3/07- Received Bank of America statement-mailed 3/9/07-due 4/5/07-received 4/3/07=25 day delivery-15 day delay in College Park
Click Here to view letter or
see exhibit #54
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PRIOR EVENT-4/2/07- Received past due Pepco electric statement-mailed 3/16/07=17 day delivery
Click Here to view letter or
see exhibit #53
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PRIOR EVENT-
3/24/07- Received letter from County Zoning Examiner- mailed 3/20/07-received 3/24/07=4day delivery. See it can be done!
see exhibit #52
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PRIOR EVENT-3/24/07- Received Bank of America statement- mailed 3/5/07-due 3/30/07-received 3/24/07=19 day delivery
see exhibit #51
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PRIOR EVENT-3/23/07- Received Delinquent County Property Tax Bill- Had been delivered to someone in College Park on 3/1/07.They forwarded it to me = 23 day delivery-17day delay in College Park
orsee exhibit #50
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PRIOR EVENT-3/17/07-Received past due Chase Bank statement-mailed 2/25/07- due 3/16/07- received 3/17/07=20 day delivery
orsee exhibit #49
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PRIOR EVENT-3/3/07
Received Bank of America statement - mailed 2/9/07-received 3/3/07-due 3/4/07= 21 day delivery-16 day delay in College Park
see exhibit #48
____________________________________________
PRIOR EVENT-2/26/07
Received 3 letters today
#1. Bank of America - mailed 2/5/07-due 3/2/07-received 2/26/07= 21 day delivery-delayed 14 days in CP
#2.Cingular - mailed 2/2/07-due 2/27/07-received 2/26/07-delayed 12 days in CP-due tomorrow
#3. State Farm homeowners insurance. mail 2/8/07-received 2/26/07=18 day delivery.delayed 11 days in CP
see exhibit #47
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PRIOR EVENT- 2/23/07
received Chase Bank statement today. mailed 1/23/07 - due 2/12/07- 30 day delivery
see exhibit #46
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PRIOR EVENT- 2/7/07 - My daughter found mail at my home at 4607 Norwich Road in College Park that should've been forwarded to Florida. #1.Bank of America business statement mailed 12/26/06 that had been forwarded to a wrong address had been opened and taped shut.45 day delivery #2.Medicare statement had been mailed 3 months prior in Nov 2006.
#3. Mortgage service 2nd notice
see exhibit #45
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PRIOR EVENT-2/7/07. Called USPS Consumer Affairs regarding status complaint #CO30236556 filed 1/17/07. Spoke with Caroline (202-268-2284) She couldn't find complaint and assigned and a new number(CV30567066) and said I should hear something soon.
_________________________________________________
PRIOR EVENT- 2/5/07 - Finally got credit card from Chase Bank that they have tried 3 times in past 3 months beginning October 28, 2006 to deliver via USPS.
orsee exhibit#44
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PRIOR EVENT-2/2/07- Received mortgage letter with 2 forwarding labels. One reading "return to sender unable to forward" Mailed 1/12/07- 21 day delivery. Forwarding order on file at College Park, Md Post Office.
orsee exhibit#43
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PRIOR EVENT-1/31/07-Drove the 1200 miles to Maryland an appeared in court in Hyattsville Maryland. The Judge told Anderson that I am living in Florida and wasn't taking her mail out of her box in College Park, Md, but rather the post office was delivering her mail to me in Florida. Case dismissed!! This is what can happen when post office misdirects your mail.
Anderson's letter with my forwarding label applied by Forwarding Center in Riverdale, Md. see exhibit #42____________________________________________
PRIOR EVENT-1/29/07- Received call from Deputy Falbakery at 3 am from Prince George's County Sheriff's Department. They want to serve court papers to me for Shauna Anderson, a party who’s mail is being misdirected to me in Florida. and I must appear in court in Hyattsville, Md 1/31/07 at 10:30 am.301-699-2650. See 1/12/07 entry for Anderson details.
see exhibit #41
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PRIOR EVENT-1/24/07- received threatening letter from Paul Gardner, attorney for Shauna Anderson, the party whose mail is being sent to me in Florida by USPS.
see exhibit #40
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PRIOR EVENT-1/24/07 - 9am. Received call from Tanja Shirrell (301-209-3418) Supervisor of Computerized Forwarding Operations. She can not explain why incorrect labels are being printed at her distribution center, but believes it to be the sorting procedures at the College Park Post office. She will contact Postmaster Bell. I hear this ever year and the same thing keeps happening over and over.
____________________________________________
PRIOR EVENT- 01/19/07-Friday 3:45- I Called Tanja Shirrell (301-209-3418) Supervisor of Computerized Forwarding Operations to see if she made any headway in solving my problem. She said she had never heard of me. I told her I had left messages for her and Gail Spears had given my file to her more than a week ago on 1/10/07. She said she knew nothing. I explained my problem and she said she would've remembered a person with my problem. She said she would contact Gail and call me right back. She called back and said Gail had forgotten to give her my file and had given me her direct office number, which is the wrong phone number to contact her regarding mail delivery problems. The number to contact her regarding delivery problems is 301-209-3434 which is out on the floor where she spends her day supervising the operations. She said that if I had called 301-209-3434 that she would've gotten my calls and would've been working on my problem. She said she had not heard anything about my problem from College Park Postmaster Bell She will have my file Monday and will call me.
____________________________________________
PRIOR EVENT- 01/17/07-Attempted to send 6 page fax to Raynell. College Park Post Office's fax machine was not operating. Called Raynell at 11am after several attempts to send fax. She got fax machine operating and fax was received. I would think that the post office would see that their fax machine is operating when they open for business, especially if you're expecting a fax.
Click here to view fax or
see exhibit #39 .____________________________________________
PRIOR EVENT- 01/17/07-Received call from Raynell Jett-aka(301-345-4478) College Park Post Office. She called regarding a mail delivery complaint. She did not have my file and seemed unaware of my mail delivery problems for past 5 years, but was aware of Shauna Anderson's misdirected mail that I received on 1/12/07. She said her call was motivated by a new complaint and not on the direction of Postmaster Bell who is on vacation. I told her that I will send fax of examples of misdirected mail to her.
____________________________________________
PRIOR EVENT- 01/13/07-Received email from USPS Consumer Affairs Office acknowledging and assigning tracking number(CO30236556) to complaint. Note; complaint not assigned as of 4 months later as of 5/14/07.
orsee exhibit #38
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PRIOR EVENT- 01/12/07-Received mail in Venice Florida for Shauna Anderson-7520 Rhode Island Ave. College Park, Md. Contacted Anderson via her website email and phone number listed. Called Tanja Shirrell USPS(301-209-3418) Supervisor of Computerized Forwarding Operations to report misdirected mail.
orsee exhibit #37
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PRIOR EVENT- 01/11/07- Received billing statement from Chase Bank. mailed 12/5/06 -due 1/12/07- received 1/11/07=32 day delivery- delayed 27 days in College Park.
Still haven't received credit card for that account . Called them and they will mail new card today. 2 recently mailed cards have been returned to them
orsee exhibit #36
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PRIOR EVENT-01/10/07- Sent Fax to Gail Spears USPS (301-209-3402) at postal distribution center-"Gail, Find copies of some recent labels. Forwarding order was in place when these labels were printed. Please check history to determine what circumstance prompted the printing of these labels." Gail called and said that she and her supervisor found after 2 weeks of research that they were at a loss why my mail was being misdirected and other people’s mail was being sent to me. Gail is sending my file to my file to Tanja Shirrell (301-209-3418) Supervisor of Computerized Forwarding Operations for her review
Click here to view 2 page fax or see exhibit #35
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PRIOR EVENT-1/10/07- Received 3 statements-
#1. Bank of America. mailed 12/21/06-received 1/10/07=20 day delivery-delayed 16 days in College Park
#2. Bank of America. mailed 12/22/06-received 1/10/07=19 day delivery-delayed 14 days in College Park
#3. Chase replacement statement mailed 12/21/06-received 1/10/07-20 day delivery-due 12/14/06-14 day delay in College Park
orsee exhibit # 34.
____________________________________________
PRIOR EVENT-01/5/07-letter from State of Maryland Department of Assessment and Taxation was not forwarded, but delivered to 4607 Norwich Rd.
____________________________________________
PRIOR EVENT-01/4/07- Spoke with Sara at Chase Bank regarding returned credit cards and statements. Made payment and she will mail another replacement card today and fax statement. I've had this account since September 2006 and all statements and 2 cards have been returned to bank. However, I did receive letter from bank's fraud operations dept.
orsee exhibit#33
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PRIOR EVENT--01/2/07-Received call from Mr.Zack Wilson regarding return of my mortgage statements with label marked "Temporarily away- return to sender". He will send returned mail via UPS to Venice Fl..
see exhibit #32
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PRIOR EVENT-12/28/06-Left message for Gail Spears USPS at 3pm (301-209-3402) at postal distribution center. She returned call at 3:15pm. She had her supervisor check her research and they can find no reason for my mail delivery problem. I informed her of the call a few minutes earlier from Cingular about statement being returned "DECEASED. She replied that "deceased" notices are hand stamped at local post office - distribution center only prints labels." .
____________________________________________
PRIOR EVENT-12-28-06-2:30pm-Unique Covington (800-888-7600)from Cingular wireless called
She said that statement mailed 12/2/06 wasreturned marked "DECEASED"
____________________________________________
PRIOR EVENT-12/28/06-Called Postmaster Bell at 9 am. I was told "He's on vacation" and I left message regarding box rent and please have Postmaster Bell call me when he returned. Call never returned. . I sent fax of cancelled box rent check to Postmaster Danny Bell.
excerpt of fax "College Park, MD Postmaster Danny Bell,Find enclosed copy of front and back of cancelled check for rent of po box 283 cashed 12/14/06.Received notice on 12/27/06 that box will be closed at end of month if rent not paid . Please post rent paid. Thank you , Dennis Abe.
Click Here to view 2 page fax or see exhibit #31
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PRIOR EVENT-12/27/06- Received statement from Washington Gas mailed on 12/4/06. Due on 12/26/06. 23 day delivery-delayed 14 days in College Park
Have paid 100's of late fees in last 5 years because of mail delivery problems. All are available and will start posting new ones as they arrive.
orsee exhibit #30 .
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PRIOR EVENT-12/27/06- Received late notice for po box rent. Rent paid at counter on 12/15/06 after my po box rent in a post office supplied preaddressed and postage paid e12/27/06- Received late notice for po box rent. Rent paid at counter on 12/15/06 after my po box rent in a post office supplied preaddressed to Postmaster Bell and postage paid envelope that was deposited prior to office opening on 11/20/06 in the "College Park only" slot in the lobby of the College Park post office was discovered in my po box returned undeliverable on 12/11! Temporary forwarding order to Florida was on file at that time! Check was presented at counter on 12/11/06 and deposited by post office on 12/12/06. Finally received receipt via mail 5 months later on 5/16/07 along with 23 other pieces of mail most postmarked 30-40 days prior to delivery.
____________________________________________
PRIOR EVENT-12/26/06-Left message for Gail Spears USPS at 11:30am (301-209-3402) at postal distribution center. She returned call at 12:30pm. I explained that the same problem as last year is happening again and Postmaster Bell says the problem must be at distribution center. We discussed problem for 17 minutes. I faxed copies of bank letter and returned envelopes with labels to her.
Click Here to view fax or see exhibit #29
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PRIOR EVENT-12/21/06-received a follow up call from Chase Bank acknowledging 2 occasions of my credit card being returned to them. They faxed statement acknowledging returned mail.
orsee exhibit #28
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PRIOR EVENT-12/20/06- Spoke with Mr. Wilson at my mortgage company regarding last 3 statements that were returned to them. They have the envelopes and will mail them to a friends address. -
orsee exhibit #27.
____________________________________________
PRIOR EVENT-12/19/06- Faxed 7 pages of copies of envelopes with various markings to Postmaster Bell. Must go to bank today to reactivate account. My Bank of America American Express card statement was returned to bank.
Click Here to view 7 page fax to Postmaster Bell or
see exhibit # 26
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PRIOR EVENT -12/18/06- Spoke with Ginger Cunningham (417-225-6173)-supervisor at Chase Bank regarding returned credit cards and statements. She will check and fax acknowledgement. Received acknowledgement via fax .
see exhibit # 25
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PRIOR EVENT -12/18/06 - Still no return call from Postmaster Bell as of 11 am today. I called today at 11:30 and spoke to Postmaster Bell. He claims that banks request that cards sent to po boxes be returned to sender. I assured him that the banks are aware of my prior delivery problems at my home street address and this is not the case in my situation and that the post office should not assume that the bank made a mistake in addressing my mail.. I am including in a fax to Postmaster Bell a copies of 2 card activation statements to Postmaster Bell that are clearly addressed to PO Box 283 and a few of the pieces of mail including certified mail notices I have received either at my home or po box for several parties with names and addresses other than mine. Fax sent 12/19/06.
____________________________________________
PRIOR EVENT -12/15/06-My po box rent in a post office supplied preaddressed and postage paid envelope provided by Postmaster Bell, addressed to College Park Postmaster Bell that was deposited prior to office opening on 11/20/06 in the "College Park only" slot in the lobby of the College Park post office was discovered in my po box returned marked "undeliverable" on 12/15!
NOTE: Postmaster Bell claimed in our conversation this morning to have no recollection of my continuous mail delivery problems of the last 5 years. Fax receipts from Staples in Venice,Fl, phone records, USPS delivery confirmation, personal logs and other documents will evidence that I have contacted him and his office many times in past 7 years regarding my mail delivery problem.
____________________________________________
PRIOR EVENT12/14/06 - Called College Park Postmaster Danny Bell at 9:15 am to report mail returned to sender by his office. I was told "He's on vacation" . Had 2 credit accounts cancelled again because of returned statements. The same thing that happen on to me 10 months ago on 1/13/06 (see below). The new cards that were issued by Bank of America and Chase Bank have been returned twice in past 30 days. Status of latest card mailed by Chase Bank is unknown. Have about 75 pieces of other College Park residents mail which includes certified mail and other parties credit cards delivered to me. Mr. Bell did not return call.
____________________________________________
PRIOR EVENT-12/14/06-Received statement from Cingular Wireless on 11/3/06. No statements from Cingular last 3 months. Statement mailed 12/2/06 wasreturned marked "DECEASED" per Unique Covington, Cingular 800-888-7600
received Pepco electric bill. mailed 11/14/06-received 12/14/06-due 12/4/06- 30 day delivery-21 day delay in College Park
Click Here to view letters or
see exhibit #24
__________________________________
PRIOR EVENT-11/15/06-Received policy notice from GMAC car insurance. Mailed 10/6/06-received 11/15/06=40 day delivery- 25 day delay in College Park
see exhibit #23
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PRIOR EVENT11/13/06-Went to dinner and had my Bank of America personal credit card declined again. Spent most of 11/14/06 at Venice Fl branch of Bank of America. Discovered my statements again had been returned as undeliverable by College Park post office and my account received a "no new charges" flag.
____________________________________________
PRIOR EVENT11/06/06-Received past due card statement from Bank of America mailed on 10/1006. Due on 11/3/06received 11/6/06=26day delivery Have paid many late fees in last 5 years and even had water service shutoff at my home on May 17, 2004 because of mail delivery problems. All envelopes are available.Label says "no forward order on file". Forward order was on file, but this letter addressed to po box 283 was delivered to the street addressed forwarding center!! This has happen to 100's of letters. Now beginning around 1/07 these misdirected letters receive an "undeliverable" label and either sent to dead letter office or returned to sender.
orsee exhibit #22
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PRIOR EVENT 10/30/06- Mailed letter to College Park Postmaster Bell in "College Park only" slot inside College Park Post office at Calvert Road office at 6am on way to Metro.
click here to view letter or see exhibit #21
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PRIOR EVENT10/1/06- arrived in College Park after 2 week trip and found over 30 pieces of mail including "Certified Mail Notices" and credit cards all with names and addresses other than mine. In addition, Over 40 pieces of mail for Ryan Haigh arrived at my home. Included in Mr. Haigh’s mail is his American Bar Association card, bank and phone statements and letters from Department of State USA and Jeremiah Dixon, Attorney General of Missouri. Post office has his forwarding order on file. I put a rubber bank around the 40 pieces of mail with a note ”Please see forwarding order” and took them to College Park Post Office. The were delivered to me again the next day. I took them to College Park Post Office again. They were delivered to me again 3 days later! Haven't seen them after 3rd try. Still getting a letter every now and then for Haigh.
____________________________________________
Received check from Bank of America with label" temporary order expired-deliver as addressed" mailed 3/30/6 "Time Sensitive material"=25 day delivery delayed 17 days in College Park
Click Here to view letter or
see exhibit #20
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PRIOR EVENT-3/16/06-Called GM card center regarding not receiving statement. They said it had been mailed and it is due today. Had to pay a Rush Payment Fee of $15.00 to avoid a late charge.
orsee exhibit #19
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Received letter with a credit card for Kevin Obrien po box 1704, College Park that was forwarded to me in Florida.
or see exhibit #18____________________________________________
PRIOR EVENT2/18/06 - Mr. Phoebus of Centry 21 called to see what had happened to me.
Postcard from Mr. Phoebus of Century 21 marked "No forward order on file" Several cards and letters from him during 2004 & 2005 were returned to him marked "forward order expired" and "No forward order on file" Mr. Phoebus was marketing a property I own during 2004-5
orsee exhibit #17
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PRIOR EVENT
2/3/06- Left phone message for Gail Spears(301-209-3402) from the Postal distribution center in Riverdale,Md. She returned my call. She has not spoken with or have any record of any call from Postmaster Bell or Mr. Smith. She reviewed my problem. The conclusion after a lengthy understandable discussion of forwarding procedures is that someone in the College Park Post Office is sending the problem forwarding order mail to the wrong distribution center and creating a "undeliverable" status for my mail.____________________________________________
PRIOR EVENT
2/3/06-noon- Postmaster Bell called an apologized for my mail problems and Mr. Smith's remarks. He said he had it all taken care of. I have heard that statement more than a dozen times in past 5 years.____________________________________________
PRIOR EVENT2-2-06- Gail Spears USPS Forwarding Center .called about my mail problem. Sent fax regarding my mail delivery problem. excerpt of fax "Gail,Thanks for your call.Find in this fax#1. This page#2. 1/30/06- last fax to College Park Postmaster#3. Letter from Bank of America regarding mail returned to them.#4. Incorrect and correct addressing labels" "
Click Here to view fax or see exhibit #16
____________________________________________
PRIOR EVENT2-2-06--sent fax to Postmaster Bell.
02-02-06 excerpt of fax "Postmaster Bell,Upon further thought, I believe I’ll take Chris Smith’s advice of, “I have more important things to do than see that you get your mail, maybe you should get your mail sent elsewhere". Acting upon Mr. Smith’s advice. I will begin notifying the 300+ parties in my address book to begin sending my mail to postmaster General.
"
Click Here to view fax see exhibit #15____________________________________________
PRIOR EVENT
2/2/06-9am - I called Postmaster Bell and was told "He's on vacation" I spoke with Chris Smith - College Park post office."Chris Smith of College Park Post Office said there is no one at College Park post office with authority to correct a data input error they made regarding my mailing address. He final words were, "I have more important things to do than your mail, maybe you should get your mail sent elsewhere" NOTE: Almost 2 years later on 1/1/08 with mail delivery in College Park going from bad to worse, I notified 100+ senders to send mail to an out of state friend. I now receive their mail in 4-6 days!.
____________________________________________
PRIOR EVENT1/30/06
Faxed copy of Bank of America letter to Postmaster Bell-College Park Post Office.
1/30/06-excerpt of fax "Postmaster Danny Bell, Although proper delivery of my mail has been an ongoing problem part of every year for the last five (5) years, It has reached totally unacceptable status. See enclosed fax from Bank of America The replacement credit card sent to me last week was returned to them!!! Why are you still returning my mail to sender? This situation must be corrected immediately. As always stated in all communication I have sent to you. “Call me at 240-472-2572 with a plan of action”. "
Click Here to view fax or see exhibit #14
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1/25/06 - Bank of America (BOA) called regarding credit card deactivation. Jessica Bowen BOA (800-274-5060 said account was deactivated when new card mailed to my PO box was returned by post office as undeliverable on 12/18/05. That’s why my card was denied for dinner and gas in Florida on 1/13/06. They will mail new card and fax their reason for deactivating my credit to me tomorrow.see exhibit #13
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PRIOR EVENT1/25/06-11am-Priority Mail sent on 1/21/06 to Postmaster Bell still not delivered. Tracking delivery online at USPS website.
____________________________________________
PRIOR EVENT- 1/23/06
received Wash Gas replacement statement today. mailed 1/5/06 - due 1/26/06- 18 day delivery
Click Here to view letter or
see exhibit #12
____________________________________________
PRIOR EVENT-1/23/06- Received statement from Cingular. mailed 1/4/06-received 1/23/06=19 day delivery
see exhibit #11 .
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1-21-06 - I mailed letter to USPS College Park Postmaster Danny Bell enclosing copies of exhibits noted via USPS Priority Mail (tracking# 03052200000174105567) from Venice Florida post office. I checked delivery confirmation on usps website. No record of letter being delivered or a response from Postmaster Bell. 1/21/06 excerpt of letter"Postmaster Danny Bell,Maryland Treasury, county tax collector, banks, credit card companies and others are going to attempt remailing previous returned mail . Remailing attempts by many in past 2 weeks resulted with mail being returned to them. I believe now, after a weekend of calling, that there’s probably in excess of 200 persons and businesses have had mail they sent to me returned as “undeliverable” in some form or another. Please see that my mail is delivered correctly!!!!"
Click Here to view letter and priority mail receipt or see exhibit #10
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1/20/06 -I called Postmaster Bell and I was told "He's on vacation". I then Spoke with Chris Smith of USPS at College Park Post office.
He told me Postmaster Bell was on vacation and he didn’t know what else to do. Well, that’s the last straw, Postmaster Bell goes on vacation and I here having a waiter tell me in front of clients that my card is no good. I can’t believe he went away without assigning someone to straighten this mess out!!! I got Mr. Smiths fax # and sent the following message. excerpt of fax
"I thank you for your many unsuccessful efforts in resolving my mail delivery problems. In most of our conversations, you have mentioned that you have spoken to my Carrier Leon. I understand from USPS that forwarding ordered mail should not get to the carrier and I’m sure if a letter would get through to my carrier Leon that he would see that it’s correctly forwarded to me.Click Here to view fax or see exhibit #9
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PRIOR EVENT
1/17/06- Contacted business & personal contacts regarding returned mail.
“My credit card was put on hold Friday night 1/13/06 and .I was left stranded here in Florida over the 3 day weekend with very little cash. Couldn't use ATM either. Spent yesterday (Tuesday) in bank branch in Florida getting it reactivated. Monday was a holiday. Banks statements mailed 11 days after Chris Smith (USPO) on 12/20/05 assured me everything was straighten out were returned to bank on 1/13/06 and this holds true for all my utility bills, property tax, homeowners insurance, possible mail returned to over 200 senders. My aunts Christmas card was even returned marked "Box closed". Thinking something had happened to me, she called my 80 year old mother and had her upset until they tracked me down.
I believe now, after a weekend of calling, that there’s probably in excess of 200 persons and businesses have had mail they sent to me returned as “undeliverable” in some form or another. Example. The only good thing out of this is that some old out of town friends found out I wasn’t dead just because their Holidays cards had been returned as “undeliverable” or "deceased" last year.____________________________________________
PRIOR EVENT- 1/16/06- Sent fax to USPS College Park Postmaster Danny Bell outlining continuous problem with delivery of my mail. excerpt of faxDear College Park Postmaster,It is VERY IMPORTANT that my mail be delivered properly at least this week. I am expecting important mail from City of College Park and have been informed that I may be charged addition fees if I don’t answer promptly. In addition, my bank, credit card providers, utility companies and others are going to remail articles that have been returned to them by your office.
Click Her to view fax. or see exhibit # 8
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PRIOR EVENT
1/13/06 - Went to dinner and had my Bank of America credit card declined. My credit card was put on hold Friday night and .I was left stranded over the weekend with very little cash. Couldn't use ATM either. Paid bill by other means. I called bank and spoke with Khalid Davis (800-432-1000) regarding my bank credit card. I was informed a hold was on my account because statements had been returned to them. He said duplicate statements mailed to to me on 12/31/05 were returned marked “UNKNOWN” as were the originals in Nov & Dec 2005. Spent (Tuesday) in bank branch in Florida trying to get card reactivated. Monday was a holiday. Branch can't activate card, new one will be mailed (it was returned on 1/25/06 to bank ). Banks statements mailed 11 days after Chris Smith (USPO) assured me everything was straighten out were returned to them on 12/31/05 and this holds true for all my utility bills, property tax, homeowners insurance, possibly mail returned to over 200 senders. My aunts Christmas card was even returned marked "Box closed". Thinking something had happened to me, she called my 80 year old mother and had her upset until they tracked me down. I believe now, after a weekend of calling, that there’s probably in excess of 200 persons and businesses have had mail they sent to me returned as “undeliverable” in some form or another. Example. One addressed to my po box 283 was returned with reason marked as “no such street”. And some old friends found out I wasn’t dead just because their Holidays cards had been returned as “undeliverable”.
orsee exhibit # 7
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PRIOR EVENT
1/13/06- Call Postmaster Bell and was told "He's on vacation". I then spoke with Chris Smith (301-345-8923)at USPS College Park Post Office. Told him about Home Depot event. He said everything is correct in his computer and that he would speak to carrier Leon again. Mail continues to be returned to sender.
____________________________________________
PRIOR EVENT
1/11/06-Home Depot 800-685-1691. Spoke with Amy-statement mail was returned1/04/06. She will mail new statement today. UPDATE 1/24/06- still no mail from Home Depot. Spoke with Tammy-”mailed 1/11/06-give it till end of week. No hold on account” Then went to Home Depot and got more paint-no problem today, but will have another hold put on account if statement is returned to them. That’s their policy.
____________________________________________
PRIOR EVENT
1/7/06 - Went to Home Depot in College Park on Saturday morning. Had my attempt to charge paint on my Home Depot card declined. Cashier called credit dept. while over a dozen customers waited in line. I was told a hold was on my account because statements had been returned. I explained the mail delivery situation and charge was approved. They will mail replacement statements today. I’ve learned that utility companies won’t cut your service because your bill is returned “Unknown”, but issuers of credit like Home Depot will continue to accept in store & online payments, but will put a “no new charges hold” on an account. Banks same way. I had to go to bank in Florida and prove identity before they would issue a replacement bank credit card.
____________________________________________
PRIOR EVENT
12/20/05-I called Postmaster Bell at USPS College Park, Md. I was told "He's on vacation" I then spoke via phone with Chris Smith (301-345-8923)USPS College Park Post Office regarding mail I received from a Buffalo NY Post office on 12/19/05 sent on 12/2/05 from City of College Park to 4607 Norwich Road, College Park, Md 20740!! The letter was sent to Buffalo, N.Y. by College Park Post Office. . Mr. Smith said he couldn’t do anything about it because an expired permanent forwarding order to Buffalo is in his computer. I told him I had never submitted a permanent change of address to Buffalo or anywhere else. He said he would check with distribution center in Riverdale Md and call me back. He called back and said he can’t understand why his computer in College Park has an expired permanent forwarding order to Buffalo and the distribution center doesn’t and the distribution center does have the correct temporary forwarding order for my winter home in Florida, but his computer doesn‘t . He said he has it straighten out and has spoken with carrier Leon and the problem should be solved. City of College Park rescheduled inspection for 1/6/06 and I flew to Maryland at considerable expense to meet city inspector. I was informed by city that I may be charged an additional $50 for no-show visits. I was in College Park , but not at home at 9am on 12/8/05, the original scheduled inspection time and date.
NOTE; So much mail has been mistakenly sent to Buffalo NY that I had to have a forwarding order in place in Buffalo to forward to Florida any mail that comes there so I stand a chance to get some of my mail.
____________________________________________
12/20/05- Sent fax to City of College Park Public Service Dept regarding their follow up letter dated 12/13/05 to a missed inspection scheduled on 12/8/05 caused by the original inspection notice dated 12/1/05 and addressed to my home at 4607 Norwich Rd. College Park, Md. that was misdirected by USPS to Buffalo, N.Y. In letter dated 12/13/05 that was delivered as addressed to my home at 4607 Norwich Rd. College Park, Md the City rescheduled the inspection date and warned me that "you may be charged an additional $50 fee for these visits" and in bold underlined print "it is strongly recommended that I meet the inspector at that time.
or see exhibit #66____________________________________________
12/19/05 - Letter to USPS College Park Md Post Office regarding my mail that was sent to Buffalo NY. excerpt of letter"Dear Postmaster,Today, 12/19/05, I received a letter in Florida addressed to me at 4607 Norwich Road, College Park, Md 20740 from The City of College Park mailed on 12/02/05. It appears it was forwarded to Buffalo, New York. Somehow the Buffalo post office sent letter to me in Florida by accident rather than return to sender as specified on label applied in Maryland
Click Here to view letter or see exhibit #5____________________________________________
PRIOR EVENT
11/16/05- Paid box rent with visa.
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PRIOR EVENT-11/7/05- Received mail for 4615 & 4617 Norwich Road. Took mail to those addresses. The Sigma Nu fraternity house at 4617 Norwich had several letters addressed to me at 4607 Norwich Road including Wash Gas cut off notices and the first, second and final certified mail notices from City of College Park dating back 5 months to 5/26/05. I took the attempt to deliver notices to city office. They gave the returned certified mail letter to me that had been returned to them 5 months ago on 6/30/05. Norwich Rd is only 5 short blocks, but most houses are either student group homes or fraternity houses. This can amount to a lot of mail. Some days it seems that all the mail for Norwich Rd is delivered to my house. This can amount to 20 pieces of mail in a day. Further on you'll see examples of certified mail notices and other mail for other Norwich addresses including the AGR fraternity house delivered to my house.
or
see exhibit #4
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11/6/05- Received “discontinuance notice” from Washington Gas. Called Wash Gas and told them I hadn’t received last months bill. They checked and said it hadn’t been returned. Update :Spoke with Wash Gas on 1/13/06. They said bill mailed on 12/30/05 had been returned to them. This happened a week after Chris Smith of College Park, Md post office assured me everything was taken care of. Wash Gas will attempt mailing statement again.
orsee exhibit#3
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PRIOR EVENT
3/11/05- Received letter dated 2/24/05 from College Park Dept. of Public Services mailed to me at “Post Office Box 283, College Park, Md. 20741”. USPS says that Full Address in Standard Format is PO BOX 283 COLLEGE PARK MD 20741-0283 and should have been used. I responded to city letter and asked them to mail any further correspondence to me at 4607 Norwich Road , College Park, Md. 20740 due to delivery problems of po box addressed mail. Most mail from them including certified mail has been delivered to 4617 Norwich Road since that time. All was addressed to 4607 Norwich Road.
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PRIOR EVENT
12/31/04- I called Postmaster Bell of USPS College Park, Md. . I was told "He's on vacation". Again I spoke via phone with Terry(301-345-8923)of USPS College Park Post Office. He said my box was closed for non payment. I told him I had paid my box rent in person with check at the post office at the same time I gave clerk a temporary forwarding order to my Winter Florida address. He checked and found that to be true and said problem solved. I told him Clerk in office had put a physical blocking box in my box so sorting clerk would not put mail in box like had been done the previous winter. I checked last week, on 1/8/06 when I was in College Park and saw that a physical blocker was in place again to prevent sorting clerk from putting mail in my box. Now the box mail is being returned to sender marked either "Box Closed" or "no such street".
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PRIOR EVENT
12/28/04- I called Postmaster Bell of USPS College Park, Md. I was told "He's on vacation". Again spoke via phone with Terry(301-345-8923)College Park Post Office after receiving calls from more creditors regarding statements being return. He said he would speak with clerk and carrier.
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PRIOR EVENT
12/23/04-I called Postmaster Bell of USPS College Park, Md.. I was told "He's on vacation". Spoke via phone with Terry(301-345-8923)College Park Post Office regarding my mail being returned as “Box Closed” after receiving calls from calls from creditors regarding returned statements and several concern friends and relatives about their Christmas cards being returned. He said he would speak with clerk.
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PRIOR EVENT- 10/27/04- Letter from my attorney addressed to me at post office box 283 returned to him marked “no such street”
see exhibit # 2
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First Entry1/18/06 - noon.
May 17, 2004 2004-
Water service at my home turned off while I was at work . My daughter called at noon and said there wasn’t any water. I called WSSC (water company) and they said statement and several “SHUTOFF NOTICES” been returned marked “UNKNOWN”. I must meet WSSC serviceperson tonight with payment and reconnect fee in hand in order to restore service. I called post office. They said it’s probably an error at distribution center. The counter clerks know me, an all 3 said they would question “unknown“ on any mail for me. Since that time, The 2 ladies, Lonette and Margo and now retired station manager Larry at the Calvert Road office must have exhausted all means available to them to help me with my mail delivery problems beginning in 2000 and ongoing to this day. Thanks for the help Ladies and Larry.
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Welcome,
Events and calls regarding mail problems beginning in or around 2000 when my mail was being forwarded either to Beltsville,Md or returned to sender.
Click Here to view unauthorized forwarding in 2000, the first known misdirection of my mail or view exhibit # 1
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